Frequently Asked Questions
Find clear answers regarding our fragrance authenticity, Canadian domestic shipping, returns, and showroom visits.
Authenticity & Product Sourcing
Are all fragrances at Outlet Parfum 100% authentic?
Yes, unconditionally. Every fragrance we sell is 100% genuine, brand-new, factory-sealed, and sourced directly from verified brand distributors and authorized fragrance houses across Dubai, Oman, France, and North America. We hold zero tolerance for imitations, knock-offs, or counterfeit items.
How can I verify the authenticity of my bottle?
Every bottle features an official manufacturer batch code stamped on the bottle base and embossed on the outer box. You can verify production dates and origins using independent global batch calculators like CheckFresh.com.
Shipping & Delivery
How are online orders shipped?
All online catalog orders are fulfilled and dispatched directly within Canada through our authorized Canadian distributor network, delivered straight to your doorstep with tracked domestic couriers (Canada Post, UPS, FedEx).
Will I have to pay customs duties or import fees?
No. Because orders are dispatched domestically from within Canada, there are zero customs duties, zero brokerage fees, and no surprise charges upon delivery.
What are your shipping rates and delivery times?
Standard tracked shipping is a flat $9.95 CAD for orders under $100 CAD, and FREE for all orders of $100 CAD and above. Handling time is 1–2 business days, and delivery takes 3–5 business days nationwide (1–3 business days in Ontario & Quebec).
Showroom Visits & Pickup
Can I visit your physical location in person?
Yes. You are warmly invited to visit our boutique showroom at 1333 Kennedy Rd, Unit 6, Scarborough, ON M1P 2L6 for in-person scent consultations, note breakdowns, and bottle sampling.
What are your showroom hours?
Our showroom is open Monday through Saturday from 10:30 AM to 6:30 PM EST, and Sunday from 11:00 AM to 6:00 PM EST.
Can I pick up my online website order at the showroom?
Online catalog orders are dispatched directly to your doorstep from our distributor fulfillment network to ensure fast automated shipping across Canada. Online catalog orders cannot be held for warehouse pickup; however, in-person purchases and authorized return drop-offs are welcome at our Scarborough showroom.
Returns & Support
What is your return policy?
We provide a 14-day return window from delivery date for items damaged in transit, defective atomizers, incorrect items, or unopened bottles with original factory cellophane and batch seals intact. There is a $0.00 restocking fee.
How can I contact customer support?
Reach our Canadian concierge team via email at care@outletparfum.ca, phone at +1 (416) 750-4619, or WhatsApp at +1 (416) 725-9934.